Refund and Cancellation Policy

Last updated: 13 November 2026

Free trial

You can try TaxSo free for 14 days before you choose a plan. You don't need to pay anything during the trial, so there is nothing to refund.

Cancelling your subscription

You can cancel your subscription at any time by contacting TaxSo support on WhatsApp, phone or email. Your account stays active until the date we confirm the cancellation.

Refunds on cancellation

If you cancel a paid plan before it ends, we will refund the unused part of your subscription on a pro-rata basis. The refund is worked out from the number of full months left in your plan after the cancellation date. We don't refund the month in which you cancel, and you can keep using TaxSo until the end of that month.

For example, if you paid for a 12-month plan and cancel after 4 months and 10 days, we will refund the fee for the 7 full months that are left, along with the GST on that amount.

Payments that are not refunded

Add-ons you have already used, such as OCR or WhatsApp message credits
One-time setup, data import or customisation charges, once the work has been done
Accounts closed for misuse or for breaking our Terms and conditions

Failed or duplicate payments

If money is deducted from your account but the payment fails, or if you are charged twice for the same plan, we will refund the extra amount in full. Please share the transaction details with our support team.

How refunds are paid

Approved refunds go back to the original payment method within 7 to 10 working days of approval. The GST you paid is adjusted through a credit note.

Questions